There's plenty of talk that robots can act as replacements for human interaction. We have an idea that utilizes robots to connect to your DMS and help you automate the workshop.
IQRPA is a service that helps your company to realize your robotic process automation ideas. With our help you can make things simpeler and cheaper.
In this example IQRPA is used to transfer data from the job card to IQPlanning
A user creates a new jobcard in the dms.
This DMS is a little bit old and there is no API available.
Depending on the system in place the RPA can detect new job cards by refreshing the jobcard list on its own DMS client. If the system is only on one computer the user can trigger an event by clicking on our custom shortcut.
The IQRPA script now takes over the computer and opens the job card just like a person would do.
Using the mouse and some keyboard shortcuts the RPA stores all the job card information in a temporary database.
Optionally the jobcard can also be updated with information from another system at this point.
The IQRPA script now closes the jobcard. The whole process of retrieving the data only took +- 8 seconds*.
The script can now send the jobcard to IQPlanning; or any other system you desire.
*This time depends on the system in place.
Callcenter employees often use multiple systems. With IQRPA they can automate many of their routines. Imagine if they can open all relevant applications in the correct order and at the correct position with one mouse click. If your organisations supports multiple brands this functionality could save hours of time per day.